item not as described ebay return shipping10am uk time to malaysia time

You won't be able to re-open the request once it's closed. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. Your email address will not be published. You can still close it if things are resolved. See our Partial refund guidelines for more details. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Find the item under Returns and canceled orders. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Select your reason for the return and enter a comment about why you're returning it. Tip What do you mean by adding sold as is to your terms and policies? Youll hear from us within 48 hours. Often times, they will say something that was clearly stated in my listing. Select. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. I always encourage our members to use those photos! Offer a replacement item. Report the buyer when you issue the refund through the eBay returns flow So would all sellers. Thats the great thing about implementing these tips. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. and another item where the item returned was not the part I sent. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Make a point to take action on your listings to avoid unwanted returns. However, it does happen and when it does, I have to deal with it as best as I can. Most sellers refund as soon as they get the item back. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Ready to start making a good side income from flipping? Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. You can also find more information in our full article below. 2. If you havent received an item, we usually refund your money immediately via PayPal. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Select View return details. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Copyright 1995-2023 eBay Inc. All Rights Reserved. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Your email address will not be published. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. After all, I paid for the insurance right? I first got into buying and selling items when I was 16 years old, and have been hooked ever since. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! This may sound like overkill to you, but stay with me while I explain! View cart for details. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Their listing states they do not accept returns. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Youll receive the return shipping label credit on your monthly invoice. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. But they don't have to disrupt your businessor your profits. Choose Print label. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. I have maintained a 100% seller rating for years. Ebay sides with buyers in not as described claims. You might be asking, "Do private sellers have to accept returns?" The answer is No. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. 01:47 PM But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. This is a win win for both of us. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. eBay Business Equipment Purchase Protection. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Read the complete details about the eBay Money Back Guarantee. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. See Partial refund guidelines. Often, they will review the messages and realize the buyer did not read the listing. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Copyright 1995-2023 eBay Inc. All Rights Reserved. But it is. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Not to do partial returns You have 3 business days to respond to the request and resolve the buyer's issue. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. So the buyer gets 6.50 from eBay. See ourpartial refund guidelines. When a buyer opens a return request the funds related to the sale may be put on hold. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. The seller has 3 business days to get back to you. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. If you know me, you know Im not one of those people. See details. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. This was one of those times I was pretty happy I had taken photographs while I was packing it. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. If, after a few days, youre not happy with the sellers resolution, were here to help. If you havent received an item, we usually refund your money immediately via PayPal. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. See our page on. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Since last Fall, a Top Rated Seller does not need proof. EBay gives you the opportunity to add 12 photos to your listing. 1. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Tune into our last eBay for Business podcast episode of 2022! On the next page you'll see the refund amount. Its very, very important to take photographs for your records both using freight and Fedex and UPS. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. Get in the habit of getting information from your buyer for reasons they are returning. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Escalate to eBay if you don't reach a resolution within 3 business days. Your eBay buyer claimed the item was not as described. Simply print the label on normal paper and tape it to the package. 2. You can always report the buyer later for misusing the MBG. 07-05-2020 In some cases, your response options may differ. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Please read the rules Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Too many of those and their returns ability will be hindered. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. The carrier will then go and pick up the damaged item and do its own investigation of the damage. Why didn't you check the size before ordering? If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. This makes no sense and should be illegal. The dispute is Not As Described. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Depending on your return policy, this may or may not include the original shipping cost. You'll receive the return shipping label credit on your monthly invoice. Enter a return merchandise authorization number, if you use them. You do not have to be in a hurry when you receive the item to refund them. If your item hasnt arrived, or isnt as described,let the seller know. When listing an item, it's important to include your returns address - opens in new window or tab. You can choose whether to accept returns if a buyer changes their mind about a purchase. Tip This is a good option for low-value items. Good luck! I dont have to pay to get the item back and the person is happy because I resolved their problem. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Read the complete details about the eBay Money Back Guarantee. A dialog will open as you type your search terms. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Located in: Ciudad Autonoma de Buenos Aires, Argentina. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. We'll automatically close a return request if there's been no activity. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. You do not have to offer returns or refunds on your items either. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. 17 votes, 21 comments. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. Do not refund until your item is back to you. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. eBay Money Back Guarantee policy, Welcome to the Selling board! Something went wrong. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. - edited If the buyer is responsible, choose your return address from the dropdown menu. If it is a lame reason (and sometimes it is! This is how it is and one of the risks of doing business on eBay. Ebay sides with buyers in not as described claims. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason.

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