If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Lucy in the Sky, Inc. operates this Website. All international orders are shipped with DHL International Packet Plus. Haiker Rojas. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. would it arrive by october 26th? I will definitely order from this website again. Shein has better quality than this garbage! Worst experience. They have horrible customer service and cannot call because it's a bogus phone number. It goes against our guidelines to offer incentives for reviews. Her level of customer service was fabulous. Please email us at resolution@lucyinthesky.email if anything else. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. All orders ship out of Los Angeles, we design all of our styles in-house. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. The stated ship times cannot be altered with the delivery method. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Do not order from here. I have never been able to complete a return that quickly. The prices they charge is not right. Thanks for your feedback. Yes. Absolutely terrible customer service. It fits exactly to measurements specified in the skirt section for sure! where you can enter your landline number to check the service. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. O2 do tend to change them occasionally if they become oversubscribed. -Kate. Really bad. The 24/7 chat is turned off and nobody bothered to respond to my email. She answered all the questions we had quickly and gave good advice. -Kate. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Oh no! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Thanks for your feedback. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Hi Denver, I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. So glad we were able to help! We're sorry to hear that you had issues with your orders. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Thanks for your feedback. Followed up shortly after the purchase to make sure everything was ok. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. We reserve the right to withdraw linking permission without notice. I am beyond disappointed in this company and its respect for its customers. -Kate. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. They just keep everyone's money, don't send anything. - Kate, Hi Chris! I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. I regret buying anything from them. Please note we cannot ship express orders to University/PO Boxes. You will receive your tracking number once your style/s have been shipped. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. I was horrified. Hi Kaylyn! The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Thanks for your feedback. This is the only time I ever have ordered something online when the seller would only give store credit. I reached out to customer service numerous times and have not had a response. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. I feel tricked and pissed off. We may from time to time include third party links on our Website. This policy is effective from 01/01/2016. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Not to mention that the slip underneath hardly covers anything. Please make sure that the style is in original condition otherwise it may be sent back to you. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? This Privacy Policy Statement only covers our Website and does not cover any other website. We do not save your payment method details on our website. Lucy Harley-McKeown; Jessica Clark; . We're so sorry about the delayed style. Luckily I was able to return it and get store credit pretty quickly. Search. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. It is 9/23 no dress. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Daughter bought a dress for homecoming from this site. How often does the website restock? Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Products used:None package arrived too late. Sky Support Email. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. What is the Lucy in the Sky Return Policy? Categories. BROADBAND. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. I would never recommend purchasing from this company unless you don't care if you ever get the item. Both dresses arrived back to back and they looked nothing like it did online. For international customers, return postage is the responsibility of the recipient. Do you agree with Lucy in the Sky's 4-star rating? They are constantly moving as not to get found. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Tip for consumers:NO REFUNDS! Thanks for your feedback. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Find out how we combat fake reviews. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. All prices advertised are subject to such changes. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Do not buy from them. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Designed in Los Angeles - New Arrivals Weekly. -Kate. - Check in with your local post office, as packages are often held there for pick up. Depending at which stage your order is at, we may be able to adjust it accordingly. We want to make sure that this refund goes through immediately. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. - Kate, Hi Paula! We'll send her your regards! These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. . Registered: 04-01-2009. on 10-08-2013 09:47. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. GetHuman does not work with Sky's customer support operations, directly or in any . I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Share. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). I don't care how good are their dresses and I don't even want to know. If we are unable to contact you we will treat the order as cancelled. We're sorry to hear about the sizing issue. - Kate. 90015 Totally disappointed! Check out what 6,964 people have written so far, and share your own experience. Lucy In The Sky Midi Dress - Black - Alice. All our models are approximately 175cm tall. Excellent Customer Service, Quality Name Brands. -Kate. Twice now, I have not received an order or refund. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Please email us at resolution@lucyinthesky.email so we can assist you sooner. WHAT INFORMATION DO WE SHARE WITH OTHERS? If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Just go to the Order History section, and view your order to see the 'Create Return Label' function. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. I have been waiting for almost three weeks and still haven't got my money back. You must not establish a link from any website that is not owned by you. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. 2. Save ur money and timego to windsor insteadur going to end up there regardless. Do not purchase from Lucy in the Sky. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Please note that business days do not include weekends or public holidays. I did the Level 2 Customer Service Practitioner course. I reached out 5 days ago to see where it was. United States. 03337591728. -Kate. Technical support. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. They are absolutely, THE VERY BEST!!!! The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. We're so sorry to hear about the order. The customer service is out of this world. . Any orders cancelled within 14 days of being placed can be cancelled for store credit. I ordered my daughter's homecoming dress on 9/20. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Trust that their reputation is deserved. Prom season is here, and you deserve to look and feel amazing for your big party! I ordered my dress september 13 it's now october 1. is it supposed to take this long? 1860 500 6633 is Tata Sky WhatsApp customer care number. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Yet Lucy in the Sky refuses to give a refund. We're so sorry to hear about the order. Two out of four of the dresses arrived by January. We want to make sure this is refunded immediately. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. www.lucyinthesky.com retains the right to refuse any request made by you. We'd love to find a resolution due to this issue. 0800 840 0202. See actions taken by the people who manage and post content. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Hi Kristina, Not Available. Published by 9138-4529 Quebec Inc. on 2022-08-31. HELP & SUPPORT. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Please read the email in full, there may be pertinent details which may have been missed. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Please email us at resolution@lucyinthesky.email so we can look into this for you. We'd love to make sure we make this right and find a resolution. They said they will refund me within 10 days without any explainations for their lateness. lucy in the sky. The cost of foreign products and services may fluctuate. I HAVE MY TRACKING NUMBER. In the end the skirt fit very snug and my booty looks great in it. Review. No further information is required on your end, the return label has all your information. I'm convinced company is run out of a basement and lack computer skill to process anything. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Do you agree with Lucy in the Sky's 4-star rating? Article created 4 years ago. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. How useful is that if the items never come? Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. - Kate. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. -Kate. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Our styles are designed exclusively in Los Angeles. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. There are no fees if you pay on time. Why just give your money to a site without the opportunity to try and return an item? Thanks for your feedback. . What a terrible return policy for a online store. This cost is not covered by us and is charged directly by your local government. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Gucci belt men Marmont . Thanks for your feedback. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Free FedEx Shipping, over US$75. Good Luck! Moving home . Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. It is the size of a T-shirt. It was nothing like the picture. Write a review Sign in. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. For further information, please visithttps://help.afterpay.com/hc/en-au/. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. | Read 5,961-5,980 Reviews out of 6,594 Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. I've never encountered an online retailer like this. Sky Fax. Terrible return policy. Hi Matilde, -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. If you need specific product measurements or have further questions, please email us at. International delivery is 5-10 business days. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. They have a great live chat setup and I like that they're always ready to help. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Products used:Still waiting for it to arrive (for 6 weeks)! We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. We're so sorry to hear that you had issues with your order. A store credit is automatically applied to an account attached to the email used for an order. It is an eligible payment method for all U.S orders over $35. I reached our to the company and got a fast response from them. Ordered 4 dresses in August 2022 for several events (totaling over $300). You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? If you placed an order without an account, you can use the same email to create an account to access your return label. Be careful of ordering something for a particular occasion. Please email us at resolution@lucyinthesky.email so we can assist you further. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. We're so sorry to hear that your order was delayed. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Annoying, right?! I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. You can email us at resolution@lucyinthesky.email! The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. You must not misuse this Website. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. The complete opposite of lawyer James, Nathan is carefree and fun. We would love to help assist you with this issue. Please read the product description of each item carefully before purchasing. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Customer service is awful. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. We're sorry to hear that you had issues with your order. -Kate. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Shipping is free over US$75 and US$6.90 for orders under US$75. Caveat emptor. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I ordered a dress on October 2,2019 and still not dress. Poor Customer Service! You can email us at resolution@lucyinthesky.email! You'll soon realize why they don't allow real customer reviews on their site Hi Emily, . This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. 0333 7591 018. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Phone Email. Check out what 6,872 people have written so far, and share your own experience. If you are in between sizes, we would generally suggest to order a size up. Guess I'll be donating clothes to charity. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Tip for consumers:Cannot get a refund, only store credit. Her mom (Gene's mother's sister) has moved to France. Horrible customer service. We also ensure all reviews are published without moderation. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Hi Melissa, Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! This page was last edited on 12 October 2022, at 14:56 (UTC). Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. The first time it was cancelled altogether. -Kate. Im very disappointed. Your card will be debited immediately upon authorization being received. Tip for consumers:Pay attention to shipping times. I used the chat feature again in January to try to figure out where my two other dresses were. She responded quickly and answered all my questions. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Free Returns for United States Customers. In the case of any change-of-mind or sizing issues, we offer store credit. -Kate. This has been quite frustrating. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Yes, the one dress I never received was . "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? i live in texas and ordered a dress on sunday earlier this week. https://www.lucyinthesky.com/shop/index.php?route=account/login. I HAVE NOT RECEIVED MY ORDER. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. We're sorry to hear about your issues with our return policy. How did we do? As soon as you place the order, it is processing on our end. This company responds to reviews on average within 5 days. The dress we purchased did not fit at all like the photo depicted on the site. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Horrible return policy. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee.
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