My problem seems to come from my Plantronics software installed with the Plantronics headset. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. Explain that one? Check Price at Amazon. Deal. 2. I'm curious to see if this fixes any other set than mine Apr 21, 2017 by @olawaleyussuff. Go to settings. 8-7. You can set up a conference call with 4 additional headsets. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. Didn't use headset, would probably help, but currently not an option, 5. The darn thing shuts off in middle of conversation OR it says answering phone but never answers the incoming call. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. To mute the device, click Mute. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. Plantronics Mute On Mute Off Problem. Craig McKellar My headset with teams only started doing this after a Teams update. Thanks for the tip. Your device should work just fine. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. @freidakirkland, No one has gotten back to me on any of these problems. In the Control Panel, click System. I have the same problem as Jason Craig.. and our My headset is hooked to my phone at the office. Find answers to your questions by entering keywords or phrases in the Search bar above. I just applied it. Hopefully Microsoft will address the issue. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! In addition, please try to change another device to see if this issue can be reproduced. It would simply do nothing. like i'm breaking up. Apr 7, 2017 by Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. Modify your mute settings in Plantronics Hub for Windows/Mac. Plantronics 4200 UC, 1- Using iPhone 12 unless it doesnt like iphones. - edited I completely believe this is microsoft messing around, not Plantronics. Thanks for this though. Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. Check to see if the issue still persists. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. You can check if lowering the headsets volume causes the distortion to disappear. please fix that! Contact us today and one of our friendly Advisors will match you with the right headsets. This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome! Also a headset button to mute / unmute a mic started working during Teams meetings. I have asked MS to make an option to turn off the feature that was added in the update. If you have any update about this issue, please feel free to post back. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. A friend who is a dental technician made me a silicon earpiece based on. Super easy fix - put a piece of tape over the two holes next to the call button. The speech? When I heard "no" I told them their pictures are deceiving. Cookie Policy cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. Since it was several years old, I purchased new one, same problem, had it replaced & same. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. BT600). View orders and track your shipping status, Create and access a list of your products. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting). Looks like I'm not the only one by far!? We are not aware of any such issue so can you share any screenshots so that I can see what is happening? You can mute and unmute your headset using Plantronics HUB. While the call is active, mute the call from the device or Lync. I went through 6 headsets and they just die at some point. I dont see the options in the app. Super Saver! There isn't any config entry in the settings menu anymore. @flaviosan. Called Plantronics customer service. Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. Hey, I'm David Merritt. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. The following article provides information about the Dell WH3022 Pro Stereo Headset. Manually turning off the sensors: Jun 14, 2020 by If the call can still not be unmuted, perform the following: 3. (There are ways to make it visible without it connected but that is outside the purview of this post.) You can mute and unmute your headset using Plantronics Hub. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. I have two Voyager Legends and both are bad. THANK YOU VERY MUCH FOR YOUR KINDNESS! Thanks for the post above, it helped me! @lorisvalentini. I use the mute function very often and it is very very annoying. Still doesn't work. the unfortunately discontinued Bose Headset II earpieces. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. Or choose between two EQ settings: Work or Music mode. May 24, 2021 by From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). Plantronics news, updates, reviews and more. @fkirkland, Dang! But the best would be to have some configuration possibility here. The headset already gives an in-ear mute on, mute off (configurable). i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. it's so annoying. In the Control Panel, click System. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. If out of the 1 year warranty, you'll want to order a new. if you ever drop your keyless entry in the swimming pool. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! This thread is locked. same problem with me - 2 voyager legends where microphone just stops working. It is a real problem. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. All comments are moderated before being published. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. . MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page . I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. Weird! I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. Thanks for your advice. You can disable this using Planatronics software. platronics sent me a new one and the same problem. The turn off the headset for about 5 - 10 secs and turn back on. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. I am in a meeting (as you could see in the screenshot) everytime I push the mute button it says "Mute on" and then If I remove it it says "mute off". I'll apply the same workaround: switching to beeps. It has been a while, how is everything going? A tone means the sensors need to be reset. Before everything worked fine. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. Well, though this works. I am just a simple volunteer in the community like everybody else. So could you try to change another microphone device to see if it can be reproduced? @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. 3. Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. 6. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: 3. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. Fix works for the Plantronics 5200 also! 1. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. My problem is, that I've had the voice notification already configured. Please log in again. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. i have the same problem exactly like yours but no solution worked for me , are there any advices?