Repairs update You can now report your non-emergency repairs. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. endobj We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. 2 0 obj Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Employer Est. Homepage for Gateshead Councils Benefits and Council Tax information If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. People really are our greatest asset at Gateshead Council, and we value every employee. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. These include re-fixing toilet seats and repairing minor leaks. 4 0 obj The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Payslips. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Please continue to be patient, as we are experiencing a high volume of phone calls. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Do you want to work with us in helping to create spaces that are great to work and/or live in? 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. The report found the repair centre's ability to handle calls was deemed 'critically low'. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. We will pay compensation for damage which is our fault or our contractors' fault. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Gateshead Now is a collection of the latest news from Gateshead Council. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Copyright Andy T - 2021. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Always ask to see this card before letting anyone into your home. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Background 2. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Please ask your Neighbourhood Housing Team for details. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. : 50K - 53K. Youll be paid a competitive salary plus additional allowances where relevant. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Regent Street Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. London about Our Customer Scrutiny Panel needs you! Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Request a FREE property inspection to find out how much your claim is worth. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If we miss an appointment and we didn't contact you, please contact us. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. However, our partners are continuing to deliver a series of . The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. You should report any damage to your local housing office. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. The council is responsible for most repairs to your home. These are repairs which need quick attention and don't need an inspection first. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. United Kingdom. Gateshead Council. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Office 3750 Are you a Council or Housing association Tenant with housing disrepair issues? A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Failure to do so could give you grounds to make a council house disrepair claim against them. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. We will first make sure that it is our responsibility to do the repair. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. All rights reserved. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Thank you so much. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. We will need to look at what has been damaged so please don't throw anything away. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Don't worry, we can still help! There are no emergency or urgent repairs outstanding at this point in time. East Ham You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. We have guidelines on how long different repairs should take. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. You have the chance to buy up to 10 additional holidays per year. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. We encourage our people to think differently, do the right thing and be innovative. Our business support events remain cancelled for now. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Gateshead, England. This is commonly known as filing a compensation claim for despair against a housing association landlord. <>>> However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. We would not replace all items, only the ones that are required. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Internal deterioration such as damage to carpet, walls etc. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. E6 2JA. However, the contractor will not ask you for any money when they call. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. 0191 433 3174. housingadvice@gateshead.gov.uk. We will tell you in advance when any work like this will happen. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead.