I'm sorry to hear you're having an issue with upgrading your broadband. These phone numbers work for people in the UK only. 56 minutes ago. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. I've been on hold for about 3 hours total now. Gmail is one option along with Outlook and the many other free email suppliers. Virgin has a selection of active social media accounts where customers can get in touch. CISAS is impartial and will investigate your case. 3. It is0345 600 0789 for mobile customers. 11:25. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. 27-01-2022 11-09-2022 Talk to our experts and get your broadband sorted out in minutes. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. You may have read posts here showing that the email address continues beyond 90 days but you should not . While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. I then call again tonight where I am told someone will call me back in ten days! Does it give an error message or is it that the page just does not move on to the next step? These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. Report any dodgy requests, emails, or calls to Virgin Media. The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. Sales for broadband, TV and phone. 07-07-2022 I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. Please enter the email address you use to sign in to your My Virgin Media account. This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. Check out our guide - How to pay my Virgin Media bill, on on 11-09-2022 Find them from our full list of Virgin companies and visit their own website for relevant contact details. 15:49, and miscreant example email address is very apt. So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. 17:34. That was a mistake. Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. Let us know if there is anything else we can support you with. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . Last Updated: December 2, 2022 1800 941 114. businesssupport@virginmedia.ie. Is Virgin Media 1908 free to call? Search. I did notice in the forum that there is a list of available addresses but that never came up. online chat not working, Re: How do customers contact Virgin Media? (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). on Customers can use the area codes to make local, national, and international calls. Click Mark as Helpful Answer or use Kudos to say thanks, on To find out more about the Community check out our Getting Started guide, 10-09-2022 - View your recent mobile usage . Can you give us some additional information about your connection issues so we can offer further support? Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . Those who submit a complaint form will receive a case ID via text within 48 hours. 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. Hi Graham thanks for your reply. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? Virgin has a selection of active social media accounts where customers can get in touch. D01 C9W8 When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. It takes me to a box with two bars, your email address and the second bar is your password. Sign up today. 09-07-2022 on 28-01-2022 If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Hi Molly. We only collect anonymous data. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. Possibly. I just want a broadband upgrade also. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. These changes affect all Virgin Media email addresses ending in the . Re: Wifi Pods - how to order. Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. Virgin Media Business Mobile customers. I was genuinely wondering why you could not use the form. Use Virgin Media phone lines when calling from a different provider. That means you don't have to use Blueyonder.co.uk webmail interface! Thanks. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. This is useful if photos will help your explanation. After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! If you can you will be able to change the password from there. From a Virgin mobile or landline: 150. By having an area code, customers can keep their number even if they move to a different area. on If you're not using your own device, read our help on private browsing before you sign in. Yep, that's a scammer, and hanging up was the right thing to do. Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. so I guess we need some help to reset it as you suggest. If not, they are charged at the same rate as a standard UK landline number. is there a solution to enable us to reset the password. 09:44. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. 01-05-2022 You can use your mobile number instead of your account number in this process. The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. You can also check our help pages or learn how to contact us directly further down. on You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. on Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Its headquarters are in Hook, Hampshire, United Kingdom. I opened my emails went into folders and clicked on Add an email account. Customer Service. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. on He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. Virgin Media phone numbers. Fastest way to talk to a real Virgin Media rep. Find contact details for 700 million professionals. Virgin Media contact forms cover the following categories: One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. - edited ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Hi folks. We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. Fancy a chat? Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. This must have been coincidentalI have one box with a line going to house(cable ?) If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. 15:10. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Learn more, Have I helped? 14:06. To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. Have you checked out your online account for any offers available? By continuing to browse, you accept the use of cookies. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. For example, did problems begin when you moved house, or perhaps when you updated your mobile? There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. on You can also contact Virgin Media by visiting the contact page on their website. This will give us a better idea of what is happening with these disconnections. I'll send you a PM now to assist further. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. 01-05-2022 I can confirm the number you were called from is not us. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. on It is no longer possible to create new virginmedia.com email addresses. Please enter your email Forgot your email address email address ? 09:05. Not on mobile, desktop with 3 different browsers! 06-07-2022 Save money on your broadband bills with Selectra. Virgin Media employs several customer contact forms covering the more basic subjects. 04-07-2022 If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. From here, a Virgin Media representative will be more than happy to put you through to the correct department. Contacting Virgin Media. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. Follow these steps to cancel your Virgin Media contract: Alternatively, if you are within the first 14 days of having received your equipment or activating your service, you can cancel without giving any reason for free due to being within the 14-day cooling-off period. If you are calling Virgin Media Ireland from abroad, use 0035312458000. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. Develop the tech skills you need for work and life. 15:38. For Virgin Media TV, broadband and phone customers. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following wheremiscreant@example.com should be replaced with the email address you wish to never see. ", So hence my frustration and tone of my OP. There are also no upstream or downstream signal level issues coming into your home. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. 25-01-2022 Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. . 30-04-2022 So essentially I would need to set up a gmail account then I could add that To the VM webmail? 13:32. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. on They certainly are! Check when your contractual minimum period is over. Contact Virgin Media by phone, web chat, call-back form, email or social media. Sunday: 8am to 6pm. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. I have tried on two home computers, my work computer and three different mobile devices. I can certainly appreciate your frustration with that. Textphone for broadband, TV and phone for new customers 0753 305 1809. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. I'm trying to set up a new email address on my account. There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. 09:05 List of Virgin Media Customer Service Numbers. Thank you so much for your post and welcome to the community forums, it's great to have you here. We use cookies to make wikiHow great. 11:40. human). You can contact Virgin Media customer services on Twitter @virginhelp. The online chat button does not work! 150 - if you're calling from a Virgin Media mobile or mobile. 08-07-2022 It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Unfortunately he phone lines and other contact methods are extremely busy at present.. They cannot wriggle out of it. How to Contact Virgin Media. You can use the Live Chat service for sales, upgrades and complaints. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. Got a question about our services or need a troubleshooting tip? 11:36, I have to give my credit card details which I am nervous about, on I opened my emails went into folders and clicked on Add an email account. 13-07-2022 Run Turgs Virgin Media Email Backup on Windows. 10:38. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. G o back to how it was.Oh! Customer service for home 0800 064 3836. Learn more, Have I helped? The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. Follow the below steps to save Virgin Media Emails: -. 11:49. Call Connection Service. We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Discuss television and telephone services from Virgin Media, including their TiVo box . How do customers contact Virgin Media? Search Search. 13-07-2022 Step 3: Plug in your NOW Broadband Hub on the go-live date. Thanks for posting. 18:04. many thanks for all the help. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. For broadband, TV, landline, and account enquiries, phone 03454541111*. Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date.